During COVID-19 times, businesses have to be agile and adapt to the situation. But it’s already clear that our world will not be the same anymore after this pandemic has settled and gone. To optimize working in remote format and internal workflows, all companies need to develop new strategies for the nearest future.
Role of Outsourcing in Response to COVID-19 Crisis
Every day we are waiting for a miracle and hoping the pandemic will end. But for now, many employees have to work from home, which is not easy for those who are not used to it. It can be hard to get a grip and start working, as well as control your staff remotely. Nowadays, companies have to secure the database, avoid cyberattacks, and track financial stability. Despite all this, remote work format became a blessing in disguise for many businesses. There is no need to rent office space or equipment. The main priority is to find the best way to organize and deliver remote work without delays and other issues.
With a strict plan in place and a close partnership with outsource providers, you can adapt to the lockdown and continue making a profit. Outsourcing is an effective tool in this situation, since it helps to respond to the COVID crisis faster. By integrating outsourcing into your company, you can transfer some tasks to third party employees and ensure business continuity, revenue generation and most importantly, satisfied customers.
Advantages of outsourcing:
Outsourcing companies work in different time zones, can adapt to your work processes, and scale your team up and down whenever necessary. Adapting the work of your remote team becomes easier than ever before.
2. Access to talent
When it comes to specific skills, it can be hard to find let alone hire the required expert quickly. Outsourcing providers have access to a large talent pool, and therefore can provide you with specialists much faster. Additionally, some outsourcing companies have deep expertise in particular industries, therefore they are able to grasp your business challenges better and solve your tasks more efficiently.
3. Cost reduction
The crisis is hitting not only small but also enterprise-level companies. That’s why every dollar counts. With outsourcing, you can rejig your workforce to fit current demand and reduce dependencies on rented spaces or equipment. Outsourcing companies are often located in countries with lower salaries – thus, you get lower rates when compared to local experts with the same skill set.
Outsourcing Challenges While Working from Home
However, to stay as efficient as possible, it is important to adapt your processes to the remote work format. From organizing an efficient in-house workflow to outsourcing some tasks and establishing new security measures, we recommend taking the following steps.
Outsourcing Work Format
To reach operational efficiency and reduce costs, it’s better to entrust some tasks, such as resolving urgent issues, to outsource companies. As a result, you’ll get a remote team with established workflows, the required skill set, and a flexible approach to cooperation. In fact, there are quite a number of additional actions you can undertake including:
- Recalibrate your capacity with an outsource company
Firstly, establish communication with the outsourcing company and analyze current opportunities. Then, plan future expenses and possible downtimes. During the COVID pandemic, you should be ready to redirect tasks to your provider(s) almost on a daily basis.
- Confirm security protocols
Ensure the security of processing personally identifiable information. Make sure that the outsource providers have the right protocols for remote procedures. They should be able to promptly identify and escalate threats when required.
- Make sure the employees can effectively work in a lockdown
Make sure that outsourced staff can work remotely. You need to control the efficiency of the workforce and their ability to communicate. Until the work schedule runs like a Swiss watch, you have to monitor and control all aspects.
- Develop a plan B
Determine all the possible disaster scenarios where things can go wrong. Plan on how to mitigate the effects these can have on revenue and productivity of the company. Make sure that you have a backup plan if the outsourcing provider stops delivering their services or fails to do so to a satisfactory standard.
In times of COVID and working from home, many problems have arisen with security systems, production stability, and resource distribution. Your outsource providers can have difficulties too and not be able to guarantee the highest level of service. To avoid problems, make sure that your outsourcing company takes the following measures:
- A plan that guarantees business continuity and fast recovery. The company’s employees should be able to work during the lockdown as effectively as they did in the office.
- Staff control. When the company has established reliable and fast communication, there will be fewer inconveniences and delays. Keep an eye on daily results, but give employees the freedom to solve some issues by themselves.
As a result, you’ll be able to guarantee maximum security when working with your vendor. However, when it comes to ERP, there are some more risks to take into account.
Operational ERP Risks in COVID-19 Crisis
Working in an office, staff use pre-approved, protected devices that keep confidential information safe. But there is always a risk to lose files, reports, or documents when your team works from home. They are not secured from viruses or hacker attacks. Thus, employees working from their own laptops can ultimately be dangerous for your company.
That’s why, during lockdowns it is better to provide your employees with computers. Reliable and controlled devices are a priority task. For remote work, the security of PCs is as important as your services or products. Let’s consider some steps to make the use of devices safe.
Encryption and VPN
Connections with the company’s systems must stay reliable and encrypted. For those who use clouds to save and exchange information, there is no need to worry since all security tools are already included. But for those who have local administrative systems, there are some risks of losing information. Working from home puts a huge strain on software and hardware systems for VPN and SSL encryption. To keep online resources safe, it is important to control and manage the encrypted traffic coming into networks and systems.
Load increase for important systems
Many companies are not sure if their local systems can carry additional loads. We suggest transferring the resources to cloud systems, which can offer many advantages.
ERP operations risks
In fact, the weakest part of your system is the staff. As previously said, for many employees, their remote workplace is an unknown entity, where they can be subject to cyber-attacks. To avoid problems, you can equip their homes with computers and provide direct instructions on their safekeeping and use.
After COVID is over, many companies and institutions will continue to practice remote communication. In such a situation, the remote support service can become the only place customers can contact for help. The success of the work in the first few months will depend on it. That’s why it’s important to make sure any person can communicate their issues without problems and get online support. Outsourcing providers will be the best option for those who want to get technical support.
As you can see, there are many nuances that you need to control. Managing every process can be hard for those who have never dealt with it before. For support and security, it is better to hire a professional outsourcing team. Their work can help you avoid risks and really give your business the boost it needs.
Delivery of Dynamics ERP Projects During COVID-19
The crisis is a challenge that we all have to overcome. But, thankfully for us, at least the pandemic did not happen 10 or more years ago. Nowadays, almost everyone has access to the internet, can communicate with colleagues using online video/voice calls, and download information in just a couple of clicks. Let’s consider what makes it possible for us to work from home conveniently:
- Microsoft Teams. There were services before Microsoft that provided support and remote control. But teams in Office 365 far exceed the employees’ expectations. They help to exchange documentation, hold video conferences and online meetings, as well as chat about topics in a more convenient way than emails.
- Cloud. Many companies are already using cloud services and understand their benefits. If you have not tried it yet, do not hesitate. You will see that it helps to simplify tERP projects.
- Microsoft Click Once. ClickOnce is a component of the .NET Framework that allows deploying apps. Previously, you had to manually install, set, and update the Nav on each PC. But with Click Once, there is no need for such time-consuming operations. Now updates and remote management have become much easier.
Looking for an Outsourcing Provider?
If you want to make working from home as easy as possible, it is better to think of implementing some of the mentioned tools. To respond to the crisis better and faster, you can hire a professional outsourcing company. It can not only help you overcome the situation but also boost you up to a leading position. i-Neti provides many services, including system upgrades, upgrade and migration, support for urgent issues, and much more. We are proud to be able to join a project within days and provide flexibility in our work processes adapting to your needs. Reach out to us to discuss how to optimize your remote work.