Case study FTS (consulting)


Integration between Microsoft Dynamics NAV 5.0 

and Microsoft Dynamics CRM 2013


In brief
About our work

In details
About the client and received benefits


To inegrate Microsoft Dynamics NAV 5.0 with Microsoft Dynamics CRM 2013

What was used

Microsoft Dynamics NAV 5.0

Microsoft Visual Studio 2010

Connector for Microsoft Dynamics

Microsoft Dynamics CRM 2013


Instead of planned 2 months the customer received all ready integration solution 3 times as fast — only in 3 weeks.


Todor Kanchev

Todor Kanchev

Product Manager, FTS,



We appreciate the job you have done for us and are thankful for the successful closing of all the tasks, especially the integration CRM-NAV, which took most of your time.

It was a good benefit for us that you managed to research and develop this connection between the two MS programs. The cooperation with our team was excellent and we appreciate this also.

I wish you more successful projects!


Company profile

FTS — is an international consulting company in IT sphere. Head quarters is in Holland. It has branches in Russia, Poland, Bulgaria and Ukraine. It specialises in CRM, ERP spheres, financial and management accounting, logistic management and sales, e-commerce. It implements and supports financial and management information systems.

Problem statement

One of FTS’s clients implemented Microsoft Dynamics CRM 2013 in addition to ERP-system Microsoft Dynamics NAV 5.0. The question of a single datapoint came up, as double data entry was not possible.

Solution on two systems integration must be able to:

  • exchange information about clients and contracts,
  • update currency records in time,
  • keep a sales managers’ catalogue.

Why choose Neti

  • Fluent English;
  • Great experience in extended technologies from Microsoft and other providers;
  • Ability to solve complex and sophisticated tasks in Dynamics NAV;
  • Proven experience in patchwork systems integration;
  • Ability to adjust to the end customer’s schedule.


Neti’s specialists have thoroughly investigated two systems’ integratability and have analyzed various experiences of a number of companies. In the end they have made a choice in favour of standardized solution from Microsoft — Connector for Microsoft Dynamics.

Its great virtue is scalability with the help of plugins (development of which requires the knowledge of C# and Visual Studio). The client has approved the development of a new plugin, which allows to exchange XML-files between two systems on-line. In addition, a deployment of entry-exit point data by means of built-in development capabilities was required from Microsoft Dynamics NAV.

In the course of implementation there was a systematic adjustment and clarification of complicated and specific points. As a result, interacting process with the project team on the client’s side was lined up. And the development was significantly speeded up.


Instead of planned 2 months the project was completed 3 times as fast — only in 3 weeks. At that Neti has put on the job only one developer.

The result is that the client received all ready and fully functioning integration solution between Microsoft Dynamics NAV 5.0 and Microsoft Dynamics CRM 2013.

Nowadays more than 100 NAV 5.0 users in 6 countries of Central and Eastern Europe are operating on this solution from Neti.






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