Ilya Dubkov

Ilya Dubkov Deputy General Director of TRUCK CENTER KAZAN, truck-center.ru

Neti's excellent communication skills and project management ensured our satisfaction as a customer and the work they did for us (a saes funnel and SMS-mailer) created many new opportunities for our business.

The Truck Center of Kazan is highly thankful for the support of Neti’s specialists in the successful processing, implementation and support of our new Microsoft Dynamics AX management systems."

Letter of Appreciation

LLC «TRUCK-CENTER of Kazan» highly appreciates the contribution of the company's specialists Neti in the process of successful implementation of the project on support and development of management systems on the platform of Microsoft Dynamics AX.

The company Neti has been chosen for the implementation of the project as a reliable partner in ERP-solutions. The decisive value when selecting an IT-team played by the following factors: extensive experience of the specialists of the Neti in the field of introduction of ERP - and CRM-systems, positive feedback from other customers, and, most importantly, that one contractor, can make the integration of systems of any complexity (with telephony, systems of SMS-mailing, Internet-sites, accounting systems 1C).
The specialists of the Neti a responsible approach to solving problems. Always offer several options for decisions on the basis of its 10 years of experience and numerous projects in various industries.For example, thanks to their advice, we adopted interesting ideas to increase customer loyalty in the process of implementation of CRM-systems. Of the latter, Neti offered system of visualization of the desktop Manager, and now this tool is used all the managers of our company as a daily tool of management.
In the present the solution based on Microsoft Dynamics AX, introduced in OOO «TRUCK-CENTER of Kazan», operates in full:

• In the online system works 10 service stations from St. Petersburg to Sochi. A completed order-outfit, its value, used spare parts, balances instantly visible in the head office. The system every day itself recommends, any purchases made in a daily mode. It takes into account the ratio of minimum stocks, cash balances and even existing orders to the supplier.


• The complexity of management of Federal network decreased. Control orders is engaged in the same amount of staff, despite the growth of stations. Integration of Microsoft Dynamics AX with the phone allows you to record absolutely all incoming calls to create tasks and control the timing of the response.

• The modern call-center, the management of the sales funnel and a mechanism of SMS-mailing increased customer satisfaction and create new opportunities for sales.


• The data from the system leaders receive in a visual form, thanks to visualization in the form of graphics card and diagrams of key performance activities.


• According to estimates of the past year 2011, the system has improved the efficiency of the company LLC «TRUCK-CENTRE the Kazan» in 2 times.

The company "TRUCK-CENTER of Kazan" is ready to recommend the company Neti as a professional and reliable partner in the field of development and integration of the system Microsoft Dynamics AX.
We hope for the further fruitful cooperation with the team of the company Neti.

 

Dubkoff Ilya Aleksandrovich

Deputy General Director of OOO «TRUCK-CENTER of Kazan»

 

 

 

(To view the full text of the letter click on the picture).

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