Integrating Axapta (Microsoft Dynamics AX) and Call-Center
Key benefits of integrating Axapta (Dynamics AX) and Call-Center (Call Center)
• Opening of the customer card (business relationship, contact person) for an incoming call.
• System of hints for the operator (the script call).
• Random surveys of customers and partners with the accumulation of knowledge about them (for example, a survey of satisfaction with service).
• Automated Calling customers and partners call list.
• Storage of the call history, special reports on call statistics.
• SMS-mailing on the basis of contacts.
• Integration through TAPI and SIP (using a driver).