A small company can work intuitively with approximate understanding of customer service.
But with the growth of business this approach can lead to glitches. More customers come, managers process more information, employees do more of current work. And if there are no clearly defined standards, guidelines and regulations blunders are inevitable and some tasks buzz.
There is a number of figures in business analysis that we can polish up endlessly. Especially when these figures coincide with the key factors of company development. An example of such a figure is customer service.
We created a roadmap for service improvement. Here you can find out what is included there and what impact it has on customers and colleagues.