13 October 2015

Training in the USA: Boston, Zingerman’s

We visited Boston and took a customer service training course at Zingerman’s – a company with the best customer service in the USA.


15 June 2015

ITIL Implementation in Neti

Transition to new service delivery standards

A small company can work intuitively with approximate understanding of customer service.

But with the growth of business this approach can lead to glitches. More customers come, managers process more information, employees do more of current work. And if there are no clearly defined standards, guidelines and regulations blunders are inevitable and some tasks buzz.

Great service

09 June 2015

Roadmap: Neti great service

There is a number of figures in business analysis that we can polish up endlessly. Especially when these figures coincide with the key factors of company development. An example of such a figure is customer service.

We created a roadmap for service improvement. Here you can find out what is included there and what impact it has on customers and colleagues.

What for

13 May 2015

Special offer - One week of Dynamics AX Development

You are looking for an outsourced Dynamics AX development partner, but uncertain about:

 - Quality coding, following the best practice;

 - Communication and culture gaps. Dealing across time zones;

 - Transparency. How to control and monitor the progress;

 - NDAs and IP. The commitment to abide by Intellectual property laws.


15 October 2014

Plus one. Successful certification from Microsoft Corporation

In August one more Neti’s developer successfully passed certification «MB6-869 Microsoft Dynamics AX 2012 Development Introduction».

Microsoft Certified